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What type of issue are you facing? *

Do you have the latest Tesseract Theme installed on your website? *

NOTE: The lasted version you should have is 3.6.0 If you do not have this you will need to update your site.

Did you start having issues after you updated to the new Tesseract theme version? *

Did you have the latest WordPress version install on your website? *

Are all your plugins up to date? *

Make sure ALL your plugins within your site are up to date.

How to get your content blocks to show *

If your content bocks are not showing, kindly follow the directions below to help resolve this issue.

Do you have any conflicting plugins? *

Directions: Watch the video below to make sure you do not have any conflicting plugins.
Check by disabling each plugin (one at a time) to see if that fixes your issue.

Is there any extra custom code or a child theme on your site? *

Directions: Watch the video below to make sure that you do not have any extra custom code or a child theme on your site.
Also: You might want to try reinstalling the Tesseract Theme by going to tesseracttheme.com and following the direction in the video.

Do you install the Plus plugin on to your website? *

Your full name *

Your website address *

Describe the issue you are having: *

If you would you like us to diagnose your issue for you kindly provide your Wordpress login details.

a. Please ensure that you back up your existing site prior to providing your login details.
To back up your site you can use the "All in One Migration" plugin. Find it here: https://wordpress.org/plugins/all-in-one-wp-migration/
b. Make sure to DOUBLE CHECK that the username and password you provided is correct.
Upload any screen shots of this issue: (optional)

We have sent your message to the Tesseract Team! We will get back to you as soon as we can.
Great! We are glad to have helped you fix your website issue!