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What do you need help with? *


 
Do you have the latest Tesseract Theme installed on your website? *

NOTE: The lasted version you should have is 3.6.0 If you do not have this you will need to update your site.

 
Did you start having issues after you updated to the new Tesseract theme version? *

     
 
Did you have the latest WordPress version install on your website? *


 
Are all your plugins up to date? *

Make sure ALL your plugins within your site are up to date.

 
Have you check to see if you have ANY conflicting plugins? *

Directions: Watch the video below to make sure you do not have any conflicting plugins.
Check by disabling each plugin (one at a time) to see if that fixes your issue.

 
Is there any extra custom code or a child theme on your site? *

Directions: Watch the video below to make sure that you do not have any extra custom code or a child theme on your site.
Also: You might want to try reinstalling the Tesseract Theme by going to tesseracttheme.com and following the direction in the video.

 
Your full name *

 
Send us a video of the issue. (Recommended) 
Use: https://screencast-o-matic.com/ to record your video for free. *


 
Your Video Recording URL: *

Paste the video URL below.
It should look something like this: https://screencast-o-matic.com/watch/cbjXcmlmia
 
Your website address *

 
Describe the issue you are having: *

 
Upload any screen shots of this issue: (optional)

We have sent your message to the Tesseract Team! We will get back to you as soon as we can.
Great! We are glad to have helped you fix your website issue!
We apologize you are experiencing difficulties with custom code. However we are unable to provide support when custom code is added or modifications are made. Unfortunately, third party elements make it very difficult for us to provide assistance. We recommend checking out https://www.codeacademy.com, as it teaches you how to code for free. You can also hire a developer at www.upwork.com for a relatively low cost. 
Again we apologize that we can't be of more assistance due to these modifications.